Support

Get a person, not a ticket queue.

Email reaches the founder and the engineering team directly. For anything involving a bereavement, write to us and we will prioritise it.

Common questions

Answers to the things people write in about.

I am a guardian and I have been asked to approve a release
You will have received an email with a verification link. Approving confirms only that you believe a life event has occurred. You will not see the vault contents, and a second guardian must also approve before anything moves. If you approved by mistake, contact us immediately and the request can be withdrawn before the record check completes.
Someone has died and I think they had a Reep vault
Write to hello@reep.cc with the person's name and your relationship to them. We cannot confirm whether an account exists to an unverified party, but we can guide you through the executor verification process, after which the named guardians are contacted directly.
I cannot complete my check-in
Check-ins work from the reminder email, an SMS reply, or the vault dashboard. If none of those reach you, update your contact details in the vault. A missed window opens a guardian request, not a release, and you can cancel it by checking in at any point before the final step.
How do I export everything?
From the vault, choose export. You receive an encrypted archive plus a plain-text manifest of item names and release rules. The archive opens with your passphrase and no Reep software.
How do I delete my account?
Deletion is immediate and removes ciphertext rather than flagging records. Guardians and beneficiaries are notified that the vault no longer exists, so nobody waits on a release that will never come. Email us if you want the deletion certificate.
Still stuck

Tell us what happened.

Include your account email if you have one. Security reports go to the same address and are acknowledged within two working days.